Returns Policy

Refund Policy

Should you wish to return or cancel a purchase Dellonda Ltd will exchange or refund items within 30 days of delivery (subject to the below conditions).

In order to return an item please use the ‘Returns’ function above and follow the instructions. We will then send you an authorisation reference, this reference must accompany the product being returned. You can also contact us by email ( or telephone (01284 757575) to arrange the same. You will be responsible for paying the return carriage costs for your item(s) unless the goods are faulty. You can arrange this yourself using your chosen courier (we would always recommend a tracked service as we will not be held responsible for goods lost in transit). Alternatively let us arrange this for you at a cost of £6.99 which will be deducted from the value to be refunded. Please note that for larger items such as BBQs, furniture, spas and large home appliances prices may vary subject to the courier used and the collection address.

Dellonda Ltd must receive any proposed returns within 30 days of your original receipt of the goods. If 30 days have gone by since receipt of the goods, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund, items must be unused and returned in their original packaging with the seals and labels intact. Dellonda Ltd reserve the right to refuse a refund request or to make an appropriate deduction for goods that are returned without their original packaging or that have parts and/or instruction manuals missing. Any such deduction would be taken from the amount due to be refunded, this would be communicated accordingly. To complete your return we will require a receipt or proof of purchase.

Subject to the above criteria being met, once your return is received and inspected we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund request. Once approved your refund will be credited to the original payment card/method, this may take up to 14 days to process.

Please note that several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

Not received your refund yet?

Please allow 14 days for refunds to be processed. If you have not received your refund after 14 days, please first double check the account that you made the initial purchase with.

If you have done this and you still have not received your refund, please contact us at and we will investigate straightaway.

Damaged or Defective Goods

Upon receipt of your order please carefully inspect the package and goods to ensure that they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete please ensure that you refuse delivery of the goods.

If for any reason you believe your product to be damaged or defective please notify us immediately (within 24hrs of receipt of your order) by email ( or telephone (01284 757575). We may request photographs or further information in order to help us resolve the issue as swiftly as possible for you.

Return Address

To return your product, please send to: Dellonda Ltd, Kempson Way, Suffolk Business Park, Bury St Edmunds,, Suffolk, IP32 7AR, United Kingdom

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